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Operations
Weekly Business Scorecard
I use a scorecard like this to look at the same numbers on the same day every week. Fill it in at the end of the week, compare it to last week, and pick three priorities before the new week starts.
What it helps with
Compare a small set of operating measures from week to week and turn changes into priorities.
When to use it
Use it at the same point each week after invoices, collections, and payroll information are available.
How to use this resource
- Choose the week ending date and use the same accounting basis every week.
- Enter this week, last week, and your target. Change means this week minus last week; note why a figure moved.
- Assign an owner and due date to each of next week's three priorities.
Week details
Business name
Week ending (date)
Completed by
Key numbers
| KPI | This week | Last week | Change | Target | On track? |
|---|---|---|---|---|---|
| Revenue | |||||
| New leads | |||||
| Collections (cash received) | |||||
| Customers lost (churn) | |||||
| Labor cost | |||||
| Labor cost as % of revenue | |||||
| Cash on hand |
How to fill it in
- Revenue: income earned or invoiced this week, before expenses. Use the same accounting basis each week; it is not cash received.
- New leads: new inquiries or quote requests received this week.
- Collections: payments actually received, which can differ from revenue.
- Customers lost (churn): count of customers who canceled or did not renew this week, not a percentage.
- Labor cost: wages, payroll taxes, and contractor pay for the week.
- Cash on hand: total in operating accounts at the end of the week, not the week's cash flow.
- Change: this week minus last week. On track: yes or no compared to target.
What changed and why
Biggest positive change this week
Biggest concern this week
Top 3 priorities for next week
| # | Priority | Owner | Due |
|---|---|---|---|
| 1 | |||
| 2 | |||
| 3 |
Illustrative example
See how to apply it
Sample figures or process, not John Her results- Sample figures only, not My Pool Dudes or John Her results: revenue this week $5,000, last week $4,500, change +$500.
- Collections this week $4,000, last week $4,800, change -$800. Collections means payments received, not invoices issued.
- Sample priority: review unpaid invoices, assign an owner, and set a follow-up date. Do not treat a revenue increase as a cash increase.
Shared metric definitions
Use the same meaning for these terms across the resources. Only apply metrics relevant to your review.
- Revenue
- Income earned or invoiced in the period, before subtracting expenses. Keep the same accounting basis across comparisons; it is not the same as cash received.
- Collections
- Cash payments actually received in the period, including payments for earlier invoices.
- Operating expenses
- Recurring costs required to operate, excluding financing payments; note separately any taxes, capital repairs, and one-time items not included.
- Net operating income (NOI)
- For property, effective gross income after vacancy and credit loss minus operating expenses, before debt service and income taxes.
- Cash flow
- Net operating income minus debt service for a property; for a business, cash received minus cash paid in the period. State any taxes and capital spending excluded.
- Labor cost
- Wages, payroll taxes, and contractor pay for the period.
- Customers lost (churn)
- The number of customers who canceled or did not renew during the period; do not confuse this count with a percentage churn rate.
Free to use and share. This is a general working tool, not legal, tax, or financial advice.